Order Return & Cancellation Process
Order Return & Cancellation Process
Follow the steps below to return an order or cancel an unshipped order.
Sign in to Your Account
• In the "Email" field, enter your email address, and then click "Continue".
• In your email account, open the email sent from our store and copy the six-digit verification code.
• Go back to the online store, and then enter the six-digit verification code.
What Would You Like to Do?
Choose the option that matches your order status.
RETURN AN ORDER
For orders that have already been shipped
Select the Order
Click "Request return" for the order that you want to return.
Select Items to Return
If your order has more than one item, select the items that you want to return.
Provide Return Details
Select a return reason and add a note for the store.
Submit Return Request
Click "Request return" to submit your return request.
Return & Refund
If your return request is approved and requires shipping, you will receive shipping instructions.
After the product is returned, you will receive a refund.
CANCEL AN ORDER
For orders that have not been shipped yet
Go to Your Orders
Go to "Orders" or "Order History" to view your recent orders.
Select the Order to Cancel
Find the order that you want to cancel and open the order details.
Request Cancellation
If the order is eligible for cancellation, you will see a "Cancel Order" button.
Click it and confirm your cancellation.
Cancellation Confirmation
You will receive an email confirming that your order has been cancelled.
Your payment will be refunded according to the payment provider's processing time.
Important
You can only cancel orders that have not been shipped yet. If your order has already been shipped, please follow the Return Process.
