FAQs

The HOOMSOINS™ System is a non-invasive option to managing urinary incontinence. The system consists of the HOOMSOINS™ Urine Collection System pump and an attached female external catheter, each purchased separately or as a Starter Set. For women, you can choose the HOOMSOINS™ Flex Female External Catheter or the HOOMSOINS™ Female External Catheter. The female external catheters are designed to work outside the body to draw voided urine away, helping to keep skin dry.

The HOOMSOINS™ System is a non-invasive option to managing urinary incontinence. For men, the system consists of the HOOMSOINS™ Urine Collection System pump and the HOOMSOINS™ Male External Catheter, each purchased separately or as a Starter Set. The system works outside the body to draw urine away, helping keep skin dry.

The HOOMSOINS™ Urine Collection System pump draws voided urine through the collector tubing into the collection canister.

The HOOMSOINS™ Urine Collection System 2000cc (ML) canister should be emptied before volume reaches 1800cc (ML), or as needed.

Absolutely! The HOOMSOINS™ System is easy to set up from start to finish, and the HOOMSOINS™ Female External Catheter can be placed in a few steps. To learn how to use the HOOMSOINS™ System, please visit our How to Use page.

The HOOMSOINS™ Urine Collection Starter Set includes everything you need to get started. The system with a rechargeable battery.

The HOOMSOINS™ Flex Female External Catheter, the HOOMSOINS™ Female External Catheter and HOOMSOINS™ Male External Catheters are used in hospitals today. The HOOMSOINS™ Urine Collection System pump is for home use only.

Yes, The catheter system will stay quiet when no urine is present.

The built-in battery protection is a convenient option that keeps the system running for up to 2 weeks in the event of a power outage or if an outlet is not nearby.

Yes, the built-in battery recharges any time the device is plugged into an outlet and can be used during this time.

The built-in battery recharges any time the device is plugged into an outlet. To fully charge the battery, the system must be plugged in for 4 hours.

The HOOMSOINS™ Urine Collection System is 9″ x 6.5″ x 11″ and able to fit on most nightstands and tables.

The HOOMSOINS™ Urine Collection System should be kept on a flat surface. The HOOMSOINS™ Urine Collection System is 9” x 6.5” x 11” and able to fit on most nightstands and tables. It should be kept in close proximity to you while sleeping.

Yes.

No, the female external catheters are single use only. The HOOMSOINS™ Female External Catheter should be replaced at least every 8 to 12 hours or sooner if soiled with feces or blood.

No. The HOOMSOINS™ Female External Catheter are designed for single-use only.

Yes. The HOOMSOINS™ Male External Catheter are designed for monthly-use. User can clean the Male catheter by Alcohol.

HOOMSOINS™ Female External Catheter are used one at a time and should be replaced at least every 8 to 12 hours or sooner if soiled with feces or blood. The amount you need to order will depend on individual usage. For example, if you plan to use the HOOMSOINS™ System only at night while sleeping, you will likely use one HOOMSOINS™ External Female Catheter per day.

HOOMSOINS™ Flex Female External Catheter are used one at a time and should be replaced at least every 12 hours or sooner if soiled with feces or blood. The amount you need to order will depend on individual usage. For example, if you plan to use the HOOMSOINS™ System only at night while sleeping, you will likely use one HOOMSOINS™ External Female Catheter per day.

No. The HOOMSOINS™ Female External Catheter are not made with natural rubber latex.

The HOOMSOINS™ Urine Collection System has a 12-foot electrical cord.

Yes. Click on the links below to see how to set up and use your HOOMSOINS™ System.

Approximately 120 mmHg to 140 mmHg.

Advice change the tubing and urine container each month.

You can visit our website to find supplies.

The collection canister, canister lid, collector tubing, and pump tubing should be cleaned and disinfected after 2-3times use.

This video will show you how to make sure the suction on your HOOMSOINS™ Urine Collection System is functioning properly.

You can find your order number in the confirmation email sent to the email address provided and in the My Account section of our website. If you can't find your order number, contact us via SMS or WhatsApp to one of our Customer Care Specialists at 1-951-365-2198. Please have available the item(s) you ordered as well as your shipping and billing information. Need help finding your account? Click here.